Privacy Policy

At U-Track Pakistan (https://utrack.com.pk), we prioritize the security and privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information, vehicle telemetry, and location data when you use our website, mobile application, and GPS tracking hardware.

1. Information We Collect

To provide our specialized tracking services, we collect the following types of data:

  • Personal Identification Data: Name, email address, phone number, and billing/installation address provided during checkout or contact inquiries.
  • Vehicle Information: Vehicle make, model, registration number, and chassis/engine numbers required for PTA compliance and device registration.
  • Telemetry & Location Data: Real-time GPS coordinates, vehicle speed, engine status, fuel levels, and historical route playbacks captured by your installed U-Track devices.
  • Audio & Video Data: If you use our Smart Dash Cams or Executive Plus packages with microphone integration, we process live feeds and recorded footage strictly for your secure access.

2. How We Use Your Data

We use the collected information exclusively to deliver and improve our services, including:

  • Providing 24/7 real-time vehicle tracking via our web portal and mobile app.
  • Sending automated SMS/App alerts (geo-fence breaches, ignition alerts, over-speeding, or device tampering).
  • Assisting in stolen vehicle recovery operations.
  • Processing commercial fleet analytics (fuel consumption, driver behavior scorecards).
  • Providing customer support and scheduled maintenance.

3. Data Sharing and PTA Compliance

U-Track Pakistan operates in strict compliance with the Pakistan Telecommunication Authority (PTA). We do not sell your data to marketing agencies or third parties. We only share information under the following circumstances:

  • Law Enforcement & Recovery: In the event of vehicle theft, we may share real-time location data with law enforcement agencies (e.g., Police, CPLC) at your explicit request.
  • Legal Obligations: When legally required by Pakistani law or a valid court order.
  • Secure Infrastructure: With encrypted cloud server providers that host our tracking platform, bound by strict confidentiality agreements.

4. Data Security & Retention

We implement industry-standard encryption to protect your data from unauthorized access. Telemetry data (such as 90-day trip history and route playbacks) is retained on our secure servers only for the duration specified in your tracking package, after which it is systematically deleted or anonymized. Account and billing data are kept as long as your service contract remains active.

5. Website Cookies

Our website utilizes standard cookies to enhance user experience, such as keeping you logged into the checkout portal or saving your preferences. We also use analytics tools to monitor website traffic. You can choose to disable cookies through your browser settings, though this may affect certain website functionalities.

6. Your Rights Over Your Data

You have the right to request access to the personal data we hold about you. You may also request that we update incorrect information or erase your personal data, provided it does not conflict with our legal obligations, PTA hardware registration requirements, or active security contracts.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

  • Address: Airport Rd, near Khan Motor Workshop, U-Track Office, Jamilabad Colony, Multan, 60000, Pakistan
  • Phone / WhatsApp: +923000700108
  • Email: Contact us via our support page.